311 Analysis

Sponsor: Information Technology Agency

University: USC

Status: Completed

Start and end dates: November-December 2016

Link: Github, Application

Students at USC in the Business Analytics Program were given a list of questions and a description of the City’s 311 program to help prepare interactive dashboards and recommendations on how to improve the program. Currently the Data Group is working on merging the dashboards to meet user needs.


We were better able to understand the geographic distribution of requests and as such have since made changes in our procedures to better respond to those requests.